This week’s release brings one of the most significant tax improvements we’ve ever shipped, Dynamic Tax Profiles, giving Pro+ users complete control over how tax is applied based on customer location.
Alongside this major update, we’ve rolled out a fully rewritten ThriveCart Refund Policy directly in-app, ensuring clarity and compliance for every vendor, plus a key improvement to Learn that finally gives sub-users full access to media when creating content.
The focus this week: control, compliance, and creator empowerment.
Every change is built to simplify your workflows, prevent confusion, and give you more flexibility across your business.
Summary
- Dynamic Tax Profiles (Pro+ with Stripe Connect+)
Set different tax application rules per country, “add to price,” “include in price”, or custom profiles, automatically applied at checkout based on customer location.
- Updated ThriveCart Refund Policy (All Users)
The in-app Refund Policy has been fully replaced with the new, approved legal text to ensure accuracy and avoid outdated or misleading information.
- Sub-User Media Access in Learn (Learn Users)
Sub-users with lesson creation permissions can now access and upload media inside the Learn lesson editor, no extra course permissions required.
Dynamic Tax Profiles, Updated Refund Policy & Smarter Learn Permissions
Dynamic Tax Profiles – Apply Tax Based on Customer Location
Tax rules vary widely across regions, and until now, merchants had to choose a single tax setting (inclusive or exclusive) for each product, regardless of where the customer was located.
Not anymore.
With Dynamic Tax Profiles, Pro+ users can now create country-specific tax configurations, allowing you to automatically adjust tax behavior based on where the customer is purchasing from.
This is a major upgrade for international sellers, especially those operating across regions like the US, Canada, EU, Australia, and beyond.
How it works
You can now create up to 10 custom tax profiles that define:
- Countries where tax should be added to price
- Countries where tax should be included in price
- A default fallback if a profile is deleted or unavailable
Once created, these profiles appear:
- In Account-wide Tax Settings, as selectable defaults for new products
- On product-level settings, when enabling sales tax on a product
At checkout, the customer’s country is detected via:
- Their billing address, or
- Their IP address (until updated manually)
ThriveCart automatically applies the correct tax method based on your profile’s configuration, no manual changes required.
Example
A Canadian vendor might set:
- Add to price → Canada, US
- Include in price → EU, UK, Australia
A French vendor might flip this entirely.
Why it matters
- Tailor your tax behavior to local expectations
- Stay compliant across international regions
- Ensure pricing clarity for customers
- Eliminate manual adjustments per country
Create your profiles under:
Settings → Account-wide settings → Finances → Sales Tax Settings
👉 Available now for all Pro+ users with Stripe Connect+.
Updated In-App ThriveCart Refund Policy
Compliance and clarity matter, especially when it comes to refunds.
The in-app refund policy text inside ThriveCart has now been fully replaced with the latest approved version from Compliance & Legal.
Until now, the text shown inside the dashboard was outdated and didn’t match the current official policy. That mismatch created confusion for merchants, support teams, and anyone relying on the in-app modal for accurate refund rules.
This update ensures the policy you see inside ThriveCart reflects the exact, correct legal language across conditions, fees, requirements, and exceptions.
What’s New
- The entire in-app refund policy has been replaced with the newly approved version
- The modal now displays accurate and complete rules
- Removes outdated references, requirements, and old fee structures
- Eliminates compliance risks caused by conflicting information
Why It Matters
- Accurate, up-to-date legal text
- Reduced confusion and fewer policy-related disputes
- Ensures all users rely on the correct, compliant information
- Strengthens platform-wide trust and transparency
Where to Find It
Go to:
Settings → Legal & Compliance → Documentation & Policies → ThriveCart Refund Policy
From now on, merchants will always see the latest approved policy in the dashboard.
👉 Available now for all ThriveCart users.
No action needed, the new text is already live.
Sub-Users Can Now Add Media in Learn Courses
Creating courses in Learn is often a team effort, but until now, sub-users who were allowed to create and edit content couldn’t access the media library unless they also had full course-management permissions.
That bottleneck is now gone.
Sub-users with lesson-editing privileges can now upload and insert images and media directly in Learn lessons, without needing any high-level permissions.
How It Works
A sub-user can now:
- Open any lesson in Learn
- Click the “Add Media” or gallery option
- Access the full media library
- Upload new assets or choose existing ones
All without the “Create and delete courses” permission.
Updated Permission Logic
Media access is now correctly tied to:
Create, edit and delete modules, lessons and content
No more tying media access to unrelated “course-level” permissions.
Why It Matters
- Teams can collaborate faster on course creation
- No unnecessary permission granting
- Better workflow for agencies, assistants, and course-building teams
- Secure boundaries stay intact: sub-users only access what they’re meant to manage
👉 Available now for all Learn users with content-creation permissions
Click here for Customer Support article
That’s What’s New… What’s Next?
ThriveCart is home to more than 65K+ creators, whilst our unique product offering, Pro+, now supports over 35,000 merchants. It is our latest product release aimed at giving you and your business the greatest functionalities and capabilities in the industry. New features and updates will come thick and fast, so make sure you sign up to our mailing list and to our Facebook Community for the latest developments.
Not yet a Pro+ customer? Click here to upgrade.
Already a Pro+ customer?
Please note that as a Pro+ user, you will not be able to take full advantage of the sales revenue-generating and advanced reporting features if you have not configured your existing products with Stripe Connect+ and enabled it on your products. Click here to learn how to configure Stripe Connect+ in less than 5 minutes.