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Update 11/12/24: Big News & Bug Fixes Inside

Home > Blog > Update 11/12/24: Big News & Bug Fixes Inside

Happy Tuesday!

We have some big news from our support team as they’ve been growing and working on getting new folks up to speed, and so we can now say that ThriveCart offers 24/7 around the clock support! Check out the article on Linkedin here, but you can now expect a response from our friendly support team at any time of the day or night 🙂

Also, did you know that we now have a status page detailing uptime and downtime? If you’re ever concerned about an outage, you can head to our status page here for updates: https://thrivecart.statuspage.io/

Development also has a bug fix to note this week, so check it out below:

**Fixed** UTF8 Characters passed to Autoresponder incorrectly: While the development team has already resolved the issue where characters were showing as broken in the dashboard, we were still hearing that special characters were passing as code through webhook data, such as to Autoresponders. This has been resolved, and the customer’s name and product details that include special characters should now pass correctly.

Have a great week! If you have any questions you can always reference our help docs for guidance, or reach out to support via this form  and we’ll be in touch.

All the best,
The ThriveCart Team

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