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FAQ's

A selection of our most popular FAQs in support! Quick and concise and definitely a must check before submitting a ticket!

How to change my account’s subdomain

Wanting to change your account name/domain? See this article for further details.

My checkout page is blank or shows a ‘expired’ or ‘no longer available’ message

A commonly asked question we see in support is around why a checkout page is blank when visiting the URL...

My affiliate’s link doesn’t go to the correct place

ThriveCart will direct your affiliate’s traffic to the URL you’ve set in your product settings. If your affiliate’s link is...

Adding users to my membership platform and redirecting to a custom success page

A commonly asked question is how you can add your customer to one of the integrated membership platforms and redirect...

Does changing my product price affect existing subscriptions

ThriveCart lets you adjust the pricing of your products at any time, even after they are being sold. A frequently...

My custom success page is blank

Are you redirecting customers to your own custom success page, but instead of being shown the expected page after purchasing,...

Sale notification emails

ThriveCart allows you to enable email notifications for the sales through your account. It’s a notification that is sent immediately...

How to clone a product

In the video below we look at how easy it is to copy/clone a product within your ThriveCart dashboard. To...

Can I add multiple payment options to my checkout

Yes, you can! ThriveCart has a really powerful feature that does much more than offering multiple payment options on your...

Can I issue refunds directly within my payment processor?

ThriveCart gives you the tools and flexibility to handle all your refunding from directly within the system. You can find...

Why are my subscriptions showing as ‘trialling’ when they don’t have a trial set

ThriveCart offers advanced subscription functionality for your products. Including the ability to set up free and paid trials along with...

Unable to verify custom upsell code

Are you trying to set up a custom upsell, and getting an error that the code can’t be verified? Check...

What currencies do you support

ThriveCart, unlike many platforms, doesn’t restrict your account to sell in a single currency. You can have different products in...

Setting the currency of upsell or coupon

In some areas of the platform like your upsells, downsells, and coupons, we use a $ symbol to represent when...

Can affiliates see their referred customers

Affiliates can find the details of any referred customers, under their affiliate dashboard. If the affiliate is promoting multiple vendors,...

I cannot find a PayPal customer or their order

If you’ve got a payment in your PayPal account that doesn’t match a customer or email in your ThriveCart account...

My PayPal subscription/recurring payments are not showing in ThriveCart

Are you having issues with your PayPal recurring payments not showing in your ThriveCart account? Have you refunded a customer...

Where do I get my 6-digit access code (2-Factor Authentication)

Have 2FA (Two Factor Authentication) enabled on your ThriveCart login and trying to get your 6-digit code? See this article for more information.

Exporting data from ThriveCart

In this article we look at various methods of data export from the platform.

My embeddable checkout is not loading/showing

Are you having issues with your embeddable checkout not loading on your website? Are you getting a continuous loading animation?...