Our latest release represents a major leap forward in shipping automation, dashboard management, and customer transparency.
For merchants selling physical products, we’re introducing dynamic shipping rate integrations with both ShipStation and Shippo – eliminating manual rate management and giving customers real-time, accurate shipping costs at checkout. This reduces cart abandonment, improves customer experience, and saves countless hours of administrative overhead.
We’ve also added transparency features that benefit everyone: customers can now view the exact Terms & Conditions they agreed to at purchase time, and dashboard metrics have been clarified to eliminate confusion between orders and transactions.
Plus, for eligible merchants, ThrivePay Installments onboarding is now available, making it faster than ever to offer flexible payment options to your customers. Emails are going out to eligible merchants so keep an eye on your inbox.
As always, these updates are designed to automate what matters, surface clarity where it’s needed, and help you scale with confidence.
Summary
Enhanced Checkout Experience for Physical Products With Shippo and ShipStation
ThriveCart now integrates directly with ShipStation’s and Shippo‘s APIs to calculate dynamic shipping rates in real-time. Customers now see accurate, address-specific shipping costs that update dynamically during checkout, eliminating surprises and abandoned carts.
Terms & Conditions Purchase Snapshot
Customers and vendors can both view the exact Terms & Conditions accepted at the time of purchase via a link in receipts and notifications.
Clearer Dashboard Metrics
‘New Orders’ vs. ‘Total Transactions’ Dashboard labels have been updated from ‘Orders’ and ‘Sales’ to ‘New Orders’ and ‘Total Transactions’ with helpful tooltips for added clarity.
Enhanced Front-End Checkout Experience for Physical Products With Shippo and ShipStation
Manually managing shipping rates is time-consuming, error-prone, and often leads to customer frustration when quoted rates don’t match reality.
Customers purchasing physical products deserve to know exactly what they’re paying before they click “Complete Purchase.”
Until now, shipping costs were often static or required manual selection, leading to surprises at the final step and increased cart abandonment. With our new dynamic shipping integrations for both Shippo and ShipStation, that friction is eliminated.
What’s new
Customers shopping for physical products on ThriveCart checkouts now see:
- Dynamic shipping costs that update automatically based on their entered delivery address
- Real-time rate calculations powered by ShipStation or Shippo integrations
- Complete pricing transparency before purchase completion
- Zero surprises at the final step
The experience is fast, seamless, and built to reduce hesitation at the most critical moment of the transaction.
The integration includes intelligent fallback logic – if the API is unavailable or returns an error, ThriveCart silently falls back to your manually configured shipping rates, ensuring checkout always completes smoothly.
Why it matters
- Dramatically improves customer trust and checkout confidence
- Reduces cart abandonment caused by unexpected costs
- Creates a modern, Amazon-like checkout experience
- Increases conversion rates for physical product merchants
👉 Available now for all merchants using ShipStation or Shippo dynamic shipping integrations. No additional setup required once integration is configured.
Click here for ShipStation Customer Support article
Click here for Shippo Customer Support article
Terms & Conditions Purchase Snapshot
Disputes, refund requests, and compliance questions often hinge on one thing: what Terms & Conditions were in place at the time of purchase?
Until now, there was no easy way for customers or vendors to reference the exact T&C version accepted during a transaction. That lack of visibility created unnecessary friction.
What’s new
Both customers and vendors can now view a complete snapshot of the Terms & Conditions accepted at the time of purchase via a link included in:
- Customer purchase receipts
- Vendor order notifications
This creates a permanent, accessible record tied to each transaction, removing ambiguity and improving accountability.
Why it matters
- Eliminates disputes about what terms were agreed to
- Improves compliance and record-keeping for merchants
- Empowers customers with transparency and access to their purchase agreements
- Reduces support time spent clarifying historical terms
👉 Available now for all users. T&C snapshots are automatically included in receipts and notifications from February 25, 2026 moving forward.
Click here for Customer Support article
Clearer Dashboard Metrics: ‘New Orders’ vs. ‘Total Transactions’
Confusion around dashboard terminology has been a common pain point. Specifically, the difference between “Orders” and “Sales” wasn’t always clear, leading to misinterpretation of performance data.
What’s new
We’ve renamed and clarified dashboard metrics for better understanding:
- “Orders” is now “New Orders”
- “Sales” is now “Total Transactions”
Each metric now includes an info tooltip that explains exactly what it represents, removing guesswork and improving data literacy across for you and your team.
Why it matters
- Clear labels reduce confusion and misinterpretation of business metrics
- Teams can make better decisions based on accurate understanding of data
- Fewer support questions about what metrics actually measure
- Improved onboarding experience for new users
👉 Available now for all users. Updated labels and tooltips are live on your dashboard.
Click here for Customer Support article
IMPORTANT COMMUNICATION: ThrivePay Installments Merchant Onboarding Has Started
Offering installment payment options can significantly increase conversions and AOV, but onboarding friction often prevents merchants from enabling it.
For eligible merchants, that friction is now gone.
What’s new
Merchants can now onboard for ThrivePay Installments directly at the product level. This means:
- Faster access to ThriveCart’s line of credit
- Immediate ability to offer installment plans to customers
- Minimal setup friction – no external redirects or complicated workflows
The onboarding flow is designed to get you live with installments as quickly as possible, unlocking higher-value sales opportunities of up to $65,000 without delays.
Why it matters
- Faster time-to-market for offering flexible payment options
- Increased conversion rates on higher-ticket offers
- Improved customer purchasing power and satisfaction
- Seamless experience keeps merchants inside ThriveCart’s ecosystem
👉 ThrivePay Installments is currently being launched in phases. Keep an eye on your inbox for details on what you need to do next. If you’ve not yet signed up, it’s not too late. Join the ThrivePay Installments waitlist here.
Click here for Customer Support article
That’s What’s New… What’s Next?
ThriveCart is home to more than 75K+ creators and our more advanced product offering, Pro+, now supports over 41,000 merchants. It’s our latest product release aimed at giving you and your business the greatest functionalities and capabilities in the industry. New features and updates will come thick and fast, so make sure you sign up to our mailing list and join our Facebook Community for the latest developments.
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Please note that as a Pro+ user, you won’t be able to take full advantage of the sales revenue-generating and advanced reporting features if you haven’t configured your existing products with Stripe Connect+ and enabled it on your products. Click here to learn how to configure Stripe Connect+ in less than 5 minutes.